Forke acts as an intermediary platform connecting task posters with developers. When a paid task is posted, funds are held by our payment partner and released according to platform rules. This Cancellation & Refund Policy outlines the terms governing bounty cancellations, refund eligibility, and settlement processing timelines.
01Task Cancellation Rules
1.1 Unclaimed Tasks: A Task Poster may cancel a posted bounty task at any time before it is claimed by a developer. Upon cancellation, 100% of the deposited bounty will be refunded to the Task Poster's original payment method.
1.2 Active Claims (In-Progress): Once a task has been claimed by a contributor, the Task Poster cannot cancel the task or request a refund until the specified task deadline expires. This is to protect the developer's time and effort spent working on the solution.
1.3 Claim Expirations: If a developer claims a task but fails to submit a solution before the deadline, the claim terminates automatically. The Task Poster then has the option to release the task back to the marketplace or request a full refund of the deposited bounty.
02Refund Eligibility & Dispatched Payouts
- Defective Submissions: If a submitted task does not meet the requirements defined in the description, or contains plagiarized or copyrighted code, the Task Poster may reject the submission. If the developer fails to resolve the issue within the revision period, the Task Poster is eligible to request a refund of the deposited funds.
- Approved Submissions: Once the Task Poster approves a developer's submission and releases the bounty payout, the transaction is considered final. Under no circumstances will refunds be issued after payout release has been executed.
03Disputes & Admin Arbitration
If a Task Poster and Contributor disagree on the quality or completion status of a deliverable, either party may raise a dispute. Forke support staff will arbitrate the dispute by inspecting the code, requirements, and logs. Forke's decision regarding the allocation or refund of platform-held funds shall be final for purposes of platform operations and payout distribution.
04Processing & Credit Windows
Once a refund is approved by our compliance team or through arbitration:
- The refund will be processed via our payment partner, Razorpay.
- Funds are returned back to the original source payment method (UPI, Bank Account, or Cards).
- The standard processing window is 5 to 7 business days, depending on bank processing cycles.
05Transaction Gateway Fees
Please note that processing fees charged by the payment gateway (Razorpay) or banking network for handling the initial deposit and reverse transfer may be non-refundable. Any such fees will be deducted from the final refunded amount, and the net balance will be credited to your account.
For cancellation requests or refund dispute inquiries:
support@forke.space